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How to build a strong dentist–dental laboratory relationship that lasts

In today’s evolving dental industry, digital workflow integration is no longer a future concept; it’s the present standard. As dental practices across the UK continue to adopt intraoral scanners, CAD/CAM systems, and other forms of advanced technology, the demand for dental laboratories that can keep pace is rising.

For dental professionals, choosing the right dental lab is no longer just about who can produce dental appliances quickly or cheaply. It’s about building a partnership with a company that understands your technology, workflow, and clinical priorities. Whether you’re working on dental implants, crown and bridge cases, or digital smile design, the right lab can help you deliver consistently high-quality restorations that exceed patient expectations.

Why the right dental lab partnership matters in a digital world

Bridging the gap between technology and collaboration

In a digital-first dental world, collaboration between dentists and dental technicians must go beyond basic lab work. The best dental laboratories offer more than a service; they represent advanced technology and act as an extension of your clinical team. A reliable lab will share your commitment to high standards, efficiency, and precision across every case.

When you work with a lab that aligns with your tech, your entire workflow improves. From faster turnaround times to accurate restorations, digital synergy enhances the overall quality of care for your patients and supports better business outcomes for your practice for many years to come.

Understanding your practice’s digital setup

Auditing your current digital tools and workflow

Before looking for a lab partner, it’s crucial to assess your own setup. What intraoral scanners or imaging systems are you using? Do you rely on specific CAD/CAM software or cloud-based platforms?

Knowing your digital capabilities allows you to filter dental laboratories based on compatibility. This ensures smooth data transfers, accurate restorations, and a streamlined workflow from scan to fit.

Identifying what you need from a lab partner

Are you focused on implants, aesthetics, or full-arch cases? Do you need support with specific types of dental products like crown and bridge work?

By clearly outlining your expectations and the materials or services you regularly use, you’ll find a lab specifically designed to meet those needs. Whether it’s turnaround times, equipment compatibility, or lab work protocols, the right partner will help you serve your patients more effectively.

Understanding your practice’s digital setup

Finding a lab that speaks your digital language

Looking for compatibility in scanning, design and manufacturing systems

Digital dentistry thrives on system compatibility. Your chosen dental laboratory should be fully equipped to integrate with your scanner, accept STL files, and manage restorations through an efficient digital workflow.

Labs that use the latest technology in design and manufacturing are able to offer improved fit, accuracy, and turnaround times. A dental lab that takes pride in its digital infrastructure is more likely to deliver consistently high standards.

Questions to ask about their digital capabilities

Ask practical, tech-specific questions:

  • Which scanners and design platforms do you support?
  • Do you use a recognised quality management system?
  • Can you accommodate a range of complex digital designs and revisions?

Dental laboratory owners who are members of a professional body such as the Dental Laboratories Association are more likely to follow rigorous standards and support your practice with their knowledge and expertise.

Building strong communication channels

Establishing efficient digital case submissions and feedback loops

Communication is vital to any successful lab-practice relationship. Your lab should offer efficient case submission methods and provide updates throughout the process. Cloud-based portals and live case tracking are now essential tools that support clear communication and fast turnaround.

A smooth digital process from first case submission to final delivery enhances both accuracy and patient satisfaction.

Using portals, messaging and cloud-based tools effectively

Look for dental laboratory services that offer secure digital portals where dentists can upload scans, receive previews, and communicate with the team in real-time.

Using modern messaging and file-sharing tools reduces delays and mistakes, allowing for real-time adjustments to crown design, implant angles, or appliance aesthetics. This technology enables a lab to go the extra mile in delivering a unique, personalised service.

Setting clear expectations early

Turnaround times, file formats and preferred workflows

Clear expectations eliminate confusion. From the start, discuss timelines, accepted file formats, and any unique requirements you may have. A well-organised lab will have structured workflows and transparent service terms.

Knowing your lab’s process ensures your patients receive their dental products on time and to specification.

Agreeing on protocols for revisions and remakes

Even with the best digital setup, revisions are sometimes necessary. Establish how the lab handles adjustments, from minor tweaks to full remakes.

The best dental laboratories have efficient systems for resolving issues that rely on the strong relationships and mutual respect that have been built between technicians and clinicians.

Fostering trust and continuous improvement

Collaborating on complex cases and problem solving

A good lab partnership truly proves its worth during complex cases. Whether you’re working with implants, aesthetic restorations, or mixed-material appliances, your dental laboratory should offer guidance and collaborate closely on design choices and material selection.

With shared goals, both parties can better serve patients and deliver the highest standard of care.

Sharing feedback and adapting together over time

Regular feedback helps both the practice and the lab improve. A lab open to collaboration and continuous improvement will adapt to your needs and provide suggestions based on years of experience.

These kinds of professional relationships evolve over time, bringing long-term benefits to your practice and your patients.

Choosing a lab for the long haul

Signs of a future-focused, tech-forward lab

What separates a great dental lab from an average one? Look for investment in the latest technology, training for dental technicians, and a strong reputation in the dental industry.

Labs that align with a professional body such as the Dental Laboratories Association and follow a quality management system are better positioned to offer reliable and innovative dental laboratory services.

Creating a sustainable, scalable partnership

Building a lasting lab relationship is about more than your first case. Choose a partner who can scale with your practice, support your growth, and maintain quality as you expand your services.

A lab that understands your vision will help you serve patients more effectively, using the most innovative methods and high-performance materials available in dentistry today.

GoDigital Dental: serving Nottinghamshire and beyond with pride

At GoDigital Dental, based in Nottingham, we are proud to be a leading digital-only dental laboratory offering advanced services to practices across the UK and beyond. Our commitment to cutting-edge technology, including intraoral scanners and CAD/CAM systems, ensures that we provide dental professionals with precise and efficient lab work.

We offer a full range of dental products, including dental implants, crown and bridge restorations, and digital dentures. Our personalised service helps practices optimise their digital workflows, improving both efficiency and patient satisfaction.

As a DAMAS-registered laboratory, we uphold the highest quality management standards. Our GDC-registered dental technicians deliver restorations that meet stringent criteria, bringing expertise to every case.

At GoDigital Dental, we are more than just a lab; we are a trusted partner. Our focus on innovation, quality, and long-term relationships sets us apart. Explore our website or contact us today to discover how we can support your practice with pride and excellence.

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Reviews:

LTs crowns, beautiful…everything about them! The contacts, the fit, the aesthetics, the occlusion, zero adjustment…lovey work!

George Cheetham

Fulham Road Dental

Credit to Go Digital Dental for providing pristine lab work and optimal fit of the indirect restoration. It’s been a while since I had lab work fit first time!

Gedrius S